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FAQ's

What is my bill for?

Your sewer service bill is for clean water. The Clark County Water Reclamation District maintains a collection system of pipelines under the streets, delivering the wastewater from the homes and businesses to the treatment facilities. The District's treatment facilities are operated 24 hours each day, 7 days per week, cleaning wastewater to meet very stringent standards. After an 8-1/2 hour journey through the treatment processes, the water is clean enough to be reused or released into the environment. 

How do I pay the amount due?

On the annual bill, you may choose to pay the minimum amount and be billed each remaining quarter, or to pay the entire year's amount, taking a discount of $12.00. See the front of your billing statement for the actual billing amount.

Where do I pay the bill?

You can mail your payments to the District, pay the bill in person at our offices, utilize the drop box at our front entrance, or you can now pay your bill online at the website. Our address is :

5857 East Flamingo Road
Las Vegas, NV 89122

 Flamingo Road ends at our front entrance, about 1.5 miles east of Nellis Boulevard. The drop box is right outside our entrance and is accessible 24 hours per day. The Customer Service Counter is open Monday - Friday, 7:30 am - 5:00 pm. We are closed weekends and legal holidays.

How do I change Ownership / Billing Information?

If you have purchased a new property and need to change the billing information, please contact us at 458-1180 or call our toll free number at 1-800-782-4324. You can also e-mail us using one of the following links.

The Water Reclamation District does not disconnect services. The same account number remains with the property at all times. Only the name of the legal owner can be changed.

What about a vacant property?

Properties that are vacant for part of the year must still pay the full annual charge. Unlike other utilities where you pay for what you consume, the wastewater pipelines and treatment facilities are built to serve each of the connected customers. Even if the property is temporarily unoccupied, you have reserved capacity in the lines and treatment plant. This is referred to as an equity system, and you do not have to pay a connection or start-up fee each time for turning the utility "back on."

How are rates determined?

A rate resolution has been adopted by the District's Board of Trustees. The rates are charged on an equity basis, as the pipelines and treatment facilities are built to provide enough capacity for each customer. Residential customers are billed according to their structural classification (single family home, condominium, mobile home, etc.). Commercial customers are also billed by their category.

Are there any discounts available?

Yes. If you pay the annual charge prior to July 31, you receive a $12.00 discount.

How do the District rates compare to other cities and counties?

Sewer service rates differ from community to community throughout the country. The key factor in determining rates is the level of treatment necessary to clean the wastewater. The communities in Southern Nevada must provide a high level of treatment in order to protect Lake Mead and the Colorado River. Our water cycle in Southern Nevada is very unique compared to other communities. As the primary source of our drinking water, the Colorado River is the same body of water where the reclaimed water is discharged. Most communities do not have to meet the treatment standards set for the Southern Nevada communities.