Our customers can expect:
A clear and understandable bill for the sewer service provided by the District.
The option to pay their bill in quarterly installments.
Receive full and undivided attention each time the customer chooses to contact us.
An opportunity to speak with a Customer Service Supervisor if you believe the bill is not accurate. A billing determination review may be requested. An opportunity to Contact Customer Service staff with any questions regarding the bill and receive prompt and courteous responses.
A secure server website for account payment processing.
Service shall not be shut off for non-payment of sewer service or repair charges.
The right to request monthly payment options, available to low income customers as defined by the current Federal Poverty Guidelines.