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Customer Bill of Rights


 

Our customers can expect:

  • A clear and understandable bill for the sewer service provided by the District.    

  • The option to pay their bill in quarterly installments.

  • Receive full and undivided attention each time the customer chooses to contact us.

  • An opportunity to speak with a Customer Service Supervisor if you believe the bill is not accurate. A billing determination review may be requested. An opportunity to Contact Customer Service staff with any questions regarding the bill and receive prompt and courteous responses.

  • A secure server website for account payment processing.

  • Service shall not be shut off for non-payment of sewer service or repair charges.

  • The right to request monthly payment options, available to low income customers as defined by the current Federal Poverty Guidelines.

 Links and Forms