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Customer Service

Customer Service provides assistance to our customers regarding billing, payments, change of owner, and change of billing address. Customer Service is also responsible for the issuance of SDAs (System Development Approvals) and collecting connection fees. 

Your Sewer Bill

The District's billing cycle begins on July 1 each year. All customers are sent their annual sewer service bill and have the option to pay either the full amount or make quarterly payments. Customers paying the entire balance by August 15 are able to take advantage of a $12.00 billing discount. The quarterly billings are sent on October 1, January 1 and April 1. The legal owner of a property is responsible for all sewer bills.  If you move, buy or sell the property, it is your responsibility to notify our office.

Delinquent Charges

Any account balance not paid by April 30 will be sent a delinquent account notice. Each June, the District Board of Trustees conducts a public hearing to consider sending remaining account balances to the Clark County Treasurer to add to the property taxes due on the respective property owner of the account.

Rates and Charges

​Current Annual Sewer Service Rate: $221.09

Charge is per ERU (Equivalent Residential Unit, or Single Family Residence).  In addition to the annual sewer service charge, each unit is assessed a $16.00 annual account charge.  A $12.00 discount is given to all accounts paid-in-full by August 15.

Customers with pools, which include swimming pools, non-residential spas, decorative fountains, waterscapes, lagoons, spas and hot tubs, will have an additional charge added to the annual charge.

Pool charges are based upon total gallons, regardless of the number of pools.  For 20,000 gallons, or fraction thereof, an additional 10% of the annual service charge will be assessed.

For additional information on rates and charges please see our Service Rules.

Connection Fees (System Development Approval)

Amounts listed are charged per ERU (Equivalent Residential Unit, or Single Family Residence).

Current Rates:

​District Service Areas (excluding Laughlin): $2,195
​Laughlin: $1,600   
​Septic Conversion: $1,600 - This fee is for all Service Areas converting from septic systems.

New Construction

New commercial and residential structures that connect to the public sewer must submit an application for sewer service in person or by mail.  Permits are issued during business hours Monday- Friday from 8:00 a.m. to 4:00 p.m.


Applications for Residential connections require the address to be serviced, the assessor's parcel number, lot and block (if applicable), and subdivision name (if applicable).


Commercial structures are charged by the number of plumbing fixtures and type of business to be constructed within the structure. Architectural and plumbing plans must be submitted for review to the District's Customer Service Department. Food service plans, along with the kitchen equipment schedule and plumbing plans, must be submitted along with the architectural plans for businesses that will be serving food. If plans have been submitted to the Clark County Building Department, please provide the PAC number that was assigned to the project. Permit fees will be calculated and a permit issued. For more information, please contact Customer Service.

 Links and Forms